Delivery/Install FAQs

A Signature is required for all Deliveries

Delivery FAQ      

Tel: 0845 8382448

Small lightweight items (under 100kgs)

Default service is Free Doorstep Drop off only via carefully selected couriers including DPD and TNT.
Delivery will usually take place Monday to Friday between 8am and 6pm.

On selected items we offer a track and trace service.

No one in when we deliver?

You will be carded by the courier confirming they have attempted a delivery and you will be responsible for liaising with the courier company to rearrange delivery or collect from the depot etc.

Heavy items (above 100kgs)

Default service is our Free Premium Position or Install Delivery. We will be in prior contact by phone or email to discuss the delivery as well as pre-book our attendance.

Our default service includes bringing the item indoors and positioning or installing where you'd like (as long as there are no more than two steps on the delivery route). If there is suitable lift access then we will deliver at no extra cost (includes basements and upper floors).

Position / Install Delivery via steps or stairs

More than two steps? Unlike most competitors we manage our deliveries, so can price upfront for additional stair work with no delays/hidden costs (see product options for costs). This allows us to fast track and beat delivery timescales of many competitors.
Please note, we may require images of the stairs to confirm suitability (i.e. not too narrow). You can email images at time of order to (maximum image upload 5 Mb).

Can I track my order?

The majority of couriers used for our Lightweight deliveries do provide a simple to use tracking service. When the product is despatched you’ll be emailed/texted the parcel number which will enable you to monitor transit of your safe.

Service features can include providing a one-hour delivery window by text and email. This allows our customers to know exactly when to expect a parcel rather than wait all day. It also gives customers options for rescheduling delivery up to the night before.

Products damaged in Transit?

If your item is damaged in transit, you must notify us within 24 hours so that we can register the damage with the courier and if applicable arrange for a replacement unit (email us at

What if I need to return my order?

Customers can return a product (other than goods made to customers specification or personalised). Notification must be within 14 days of the delivery date. For more info on our returns, either see our Terms & Conditions or click here.

Installation FAQ

Tel: 0845 838 8442

Our Installation Service

Safes are bolted via pre-drilled fixing holes. Due to Health & Safety concerns, our premium position/installation service is compulsory on any safe weighing more than 100kgs.
When we deliver your safe, we will bring it inside the building and install at the required position, to the floor or wall (whichever is applicable). Please note if it is a rear/wall fixing, the safe ideally should be fitted to a solid wall (e.g. exterior brick). You will need to remove any skirting boards prior, to enable a flush fitting. Any obstructions to be removed before we attend.

Does my safe require installing?

A safe should be installed if it comes with pre-drilled holes, reducing the risk of not meeting an insurers requirement.

Can I install my safe?

Yes. Customers can self-install any of the lightweight safes (under 100kgs). Standard delivery service (drop off only) applies.

These safes are designed for a DIY install and come with fixing instructions and anchor bolts (suitable for concrete or brick).
Solid wood (such as floor joists) are also suitable, but you'll need to purchase the fixings. Floor boards can be deemed unsuitable for anchoring by insurers but do check, as they can make exceptions.

For additional help refer to our self-install instruction guide:
Alternatively we offer a professional installation option. Please refer to the product options and if not displayed, call or email for a price.

Chemical Installation (industrial strength glue) Note; this is a permanent fix, removing the safe later will cause considerable damage to the flooring and or safe. A chemical installation can be an option when a floor or rear fixing is not suitable/possible (please confirm first with your insurer).

Some scenario examples below:-

  • Floorboards (no access to joist)
  • Safe with base fixing point, where site has floor boards only (no joists) to fix to. After consultation your insurer has taken the rare decision to decline a standard bolt fix.
  • Under floor heating -Safe has no rear fixing point and unable to bolt down to floor due to risk of damaging the underfloor heating layout.

Aborted position or install delivery only

If we are unable to carry out the delivery/install and are required to re-attend at a later date to complete the works, due to no fault of our own a minimum charge of £125 + vat will apply.

Examples include incorrect delivery instructions or encountering obstructions on route (e.g. inaccessible doorways and corridors, lift not operational etc). For further information please refer to our T&C’s