Safe Security is currently operating as usual under the latest government guidelines. Click for more info

Support Centre

We hope you’re happy with your purchase, however on occasions issues can arise. 

If you need to discuss any concerns first, please call Customer Service on 0845 8382448.


Unlike the vast majority of our competitors, we offer an unrivalled no quibble returns policy and will refund the full charge, subject to the following conditions:-

  • You must notify us within 14 days of the delivery date.
  • Product is returned in "as new condition" in suitable packaging, with all manuals and accessories.

Refunds will include post and packaging on all products (including our Premium upgraded delivery services, provided the product has not been bolted down)

Products damaged in Transit?

If your item is damaged in transit, you must notify us within 24 hours of receipt so that we can register the damage with the courier and if applicable arrange for a replacement unit. Please ensure when submitting a return request that you provide your order number.

We’ll refund you once we receive the returned item. Please be aware the refund can take up to 28 days to
appear on your statement.


If the product is faulty on delivery, we will arrange either a prompt repair, exchange or refund as appropriate, in
accordance with your legal rights.

You can arrange a Return or Replacement by.