The cabinet that first arrived was dented, damaged, and the lip of the door looked as though it was about to fall off. I tried to open the cupboard and, due to the damage, the lock is stuck and will not open.
I called the telephone number on the delivery note - for Security Express - and they gave me your telephone number as they stated that they couldn't help.
I am unsure of the ladies name - I think it may be Ruth - but she was extremely helpful, apologised for the inconvenience caused and was in the process of arranging a replacement key cabinet.
There was a little confusion as I then received an e-mail from Chris who said that he was dealing with it.
I have e-mailed today for an update as this has not been collected and a new one has not been received. A gentleman called John telephoned me back to advise that this will be delivered tomorrow and the old taken away.
Once I contacted you directly the customer service was good however the service has been quite lengthy.
Fingers c..
The cabinet arrived quickly and was unmarked in any way. The packaging was good and even though the lining of the floor of the cabinet is good, I have added to the floor of the cabinet with some of the packing.
For a five gun capacity cabinet, at first it seems to be quite narrow, however, good use of space seems to mean that this is not a problem, although I think it is best for O/U shotguns and rifles if you want to fill it up to full capacity.
It is a very sturdy cabinet and the 'safe door' design inspires confidence, and, with the job that it does I think that it provides very good value for money.
Good fast service, easy to use website. Gun cabinet is good, shipped well, but not as big as I had thought - 3 shotgins without slips would fit, but a comment on the product description saying that really only 2 shotguns in slips would fit comfortably.
Sentry Safe MSW3110
No problem with delivery, but I found the opening instructions enclosed with the unit difficult to
apply.
The Sentry Safe web site version (2008) was much clearer and this worked OK eventually.
The supplied combination proved incorrect since the last number was wrong by four digits.
However, patience prevailed and with trial and error,we now have a safe that we can unlock
(and lock).
[2 of 5 Stars!]
[3 of 5 Stars!]